How do you react to problems?
Fighting Inertia: "I don't know about you, but when there is a problem with my home - - say a leak in the roof - - I go through an emotional upheaval like you wouldn't believe.
Oh shit, who do I call to fix this? How much will it cost? Will they even show up to give me an estimate? What's the chance that if I call someone out of the Yellow Pages that they'll be reliable and not some kind of a stalker? When they come to my house what if they steal something? Will I have to beg them to come to my house? What is a fair price? What if they make me wait all day at home for them to arrive when I have a dentist appointment?"